Cleanda is a trading name of Orbit Shade Ltd (Company No. 15337705), registered in England and Wales. Registered address: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW, United Kingdom.

1. Our Commitment to GDPR

Cleanda is fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take the protection of your personal data seriously and have implemented robust measures to ensure your rights are protected. Cleanda is a platform that connects customers with independent cleaning businesses. We do not provide cleaning services directly.

2. Data Controller

Cleanda acts as the Data Controller for the personal data we collect and process. We determine the purposes and means of processing personal data on our platform.

Data Controller Contact:

Cleanda

Email: hello@cleanda.co.uk

Phone: 07757 188 197

3. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contract Performance

Processing necessary to provide our platform services and manage your account.

Legitimate Interest

Processing for fraud prevention, platform improvement, and business operations where balanced against your rights.

Consent

Marketing communications and optional WhatsApp notifications (which can be withdrawn at any time).

Legal Obligation

Compliance with tax, accounting, and regulatory requirements.

4. Your Data Rights

Under UK GDPR, you have the following rights:

Right of Access

Request a copy of your personal data we hold. We will respond within 30 days.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure (Right to be Forgotten)

Request deletion of your personal data where there is no compelling reason for continued processing.

Right to Restrict Processing

Request limitation of processing in certain circumstances.

Right to Data Portability

Receive your data in a structured, commonly used format and transfer it to another provider.

Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

5. How to Exercise Your Rights

To exercise any of your rights, please contact us using one of the following methods:

Email us: hello@cleanda.co.uk
Call us: 07757 188 197
Use the data request form in your account settings

We will respond to your request within 30 days. In complex cases, we may extend this by a further 60 days, in which case we will inform you of the extension and reasons.

6. Data Processing Activities

Data Category	Purpose	Retention
Account Information	Service provision	Duration of account + 6 years
Transaction Data	Payment processing, tax compliance	7 years (legal requirement)
Lead Information	Service delivery	2 years from creation
Verification Documents	Business verification	Duration of account + 1 year
Marketing Preferences	Communication management	Until consent withdrawn

7. International Data Transfers

We primarily store and process data within the UK and European Economic Area. Where we transfer data outside these regions, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the ICO
Transfers to countries with adequacy decisions
Binding Corporate Rules where applicable

8. Data Security Measures

We implement technical and organisational measures including:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Staff training on data protection
Incident response procedures

9. Data Breach Procedures

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours and inform affected individuals without undue delay.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Website: ico.org.uk

Helpline: 0303 123 1113

11. Contact Our DPO

For any GDPR-related queries, please contact our Data Protection Officer:

Data Protection Contact