Privacy Policy

1. Introduction

Cleanda ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform connecting cleaning businesses with potential customers. Cleanda is a platform that connects customers with independent cleaning businesses. We do not provide cleaning services directly.

2. Information We Collect

2.1 Information You Provide

• Business name and contact details
• Name, email address, and phone number
• Business address and postcode
• Payment and billing information
• Verification documents (business registration, insurance certificates)

2.2 Information Collected Automatically

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our platform services
• Process transactions and send related information
• Verify your business identity and credentials
• Send you marketing communications (with your consent)
• Improve our platform and develop new features
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Customers: When you unlock a lead, your business contact details may be shared with the customer
• Service Providers: Third parties who assist in operating our platform (payment processors, hosting providers)
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you close your account, we will delete or anonymise your data within 90 days, except where retention is required for legal purposes.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. Essential cookies are required for the platform to function properly.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: